Refund and Fulfillment Policy
This policy explains how GLA membership is delivered, when payment is taken, and how refunds, renewals and event tickets are handled. It forms part of the GLA User Agreement. By paying any fee to GLA, you accept this policy.
1.Summary
- You apply first. Payment is due only after the GLA Advisory Board accepts you.
- All membership fees are final and non-refundable once you are accepted and your payment is processed.
- Membership renews each year automatically. To stop the next renewal, email member@globallongevityassociation.org before your renewal date.
- Tickets to GLA-organized events are non-refundable and non-transferable.
2.How membership is fulfilled
| Step | What happens | Timing |
|---|---|---|
| 1. Apply | You submit the membership application on our website. No payment is taken. | Any time |
| 2. Review | The GLA Advisory Board reviews your credentials against GLA's standards. | Within approximately 14 business days |
| 3. Decision | GLA emails you its decision. If you are accepted, the email includes a secure Stripe payment link for your tier. | With the decision |
| 4. Payment | You pay the annual fee through Stripe. Your membership year begins on the payment date. | Within 30 days of acceptance |
| 5. Welcome | GLA sends your welcome email with your GLA Verified Member Badge files, brand guidelines, newsletter enrollment and member rate details. | Within 5 business days of payment |
| 6. Directory | Your member directory listing is published. | Within 10 business days of receiving your profile details |
Your membership is fulfilled when GLA sends your welcome email and activates your benefits. Other benefits are delivered on their own schedules during your membership year, including newsletters, the annual State of Longevity Report, event access and, for Business members, the certification review. GLA Advisory benefits begin once the Advisory Agreement is signed.
Payment links expire 30 days after acceptance. After that, GLA may require a new application.
3.Payments made before a decision
If you paid before the GLA Advisory Board made its decision and your application is not accepted, GLA will refund the amount paid to your original payment method within 10 business days of the decision. Processing times at your bank may vary.
4.Membership fees are non-refundable
Once you are accepted and your payment is processed, membership fees are final and non-refundable. This applies to all tiers, to partial membership years and to automatic renewals. No refund or credit is given for benefits you do not use, for events you do not attend, or for a membership you stop before the end of its term.
No fees are refunded if GLA suspends or terminates a membership under the User Agreement.
If GLA permanently discontinues its membership program before your paid year ends, GLA will refund the unused portion of your annual fee on a pro-rated basis. This is the only circumstance in which a membership fee is refunded after acceptance.
5.Automatic renewal
Your membership renews automatically on each anniversary of your payment date at the then-current fee for your tier.
- GLA emails a renewal reminder at least 30 days before each renewal date.
- To stop renewal, email member@globallongevityassociation.org before your renewal date.
- Your membership remains active until the end of the year you have paid for, and no further charges are made.
- Renewal payments are final and non-refundable once processed.
6.GLA Advisory tier
The GLA Advisory annual membership fee is governed by this policy. Any other fees or terms are set out in the separate Advisory Agreement, which controls if the two differ.
7.Event tickets
Event tickets are sold separately from membership. Member discounts apply only to GLA-organized events.
GLA-organized events
- Tickets are non-refundable and non-transferable.
- Speakers, programming, schedules and venues may change without notice, and changes do not entitle ticket holders to a refund.
- Attendance is subject to the venue's entry, security and conduct requirements. A ticket holder denied entry or removed for failing to meet them, or for misconduct, is not entitled to a refund.
- If GLA postpones an event, your ticket remains valid for the new date.
- If GLA cancels an event and does not reschedule it, you will receive a credit equal to the ticket price paid to GLA. The credit can be used toward any GLA event within 12 months of the cancellation.
- GLA is not responsible for travel, lodging or other costs related to any event.
Events organized with or by partners
Refunds, transfers and cancellations follow the organizer's policy, as shown at the time of purchase.
8.Continuing education courses
GLA continuing education courses are sold by Longevity Education, a separate company, and are governed by its refund terms.
9.Chargebacks and payment disputes
If you have a billing question, contact member@globallongevityassociation.org first. If you initiate a chargeback or payment dispute for a fee covered by this policy, GLA may suspend or terminate your membership and remove your directory listing and GLA Marks. GLA may also provide this policy, your acceptance of it and your payment records to your card issuer. You are responsible for any fees GLA incurs from a chargeback that is resolved in GLA's favor.
10.Currency and fees
All fees are charged in U.S. dollars. Any refund or credit GLA issues is limited to the amount GLA received. Currency conversion, foreign transaction and bank fees are not refundable.
11.Contact
Global Longevity Association, Inc.
6801 Collins Ave, 4th Floor
Miami Beach, FL 33141, United States
member@globallongevityassociation.org